FAQ (Frequently Asked Questions)

Welcome to the FAQ page of Pavilion Fine Arts. Here, we have compiled a list of common questions and answers to provide you with quick and helpful information. If you have any further inquiries, please don't hesitate to contact our customer support team.

  1. How do I place an order?

To place an order for fine art photography from Pavilion Fine Arts, follow these simple steps: a. Browse our collection of fine art photography on our website. b. Click on the desired artwork to view detailed information, including sizing and pricing. c. Select the desired size and any additional customization options, if available. d. Add the artwork to your cart and proceed to the checkout page. e. Provide your shipping and payment details, review your order, and confirm the purchase.

  1. What payment methods do you accept?

We accept various payment methods to ensure a convenient and secure shopping experience for our customers. Currently, we accept major credit cards, such as Visa, Mastercard, American Express, as well as PayPal. Please note that additional payment options may be available based on your location.

  1. Do you offer international shipping?

At this time, we offer shipping services only within the United States. We do not offer international shipping. We apologize for any inconvenience this may cause. Please refer to our Shipping Policy for more information on our shipping destinations and processes.

  1. Can I return or exchange an artwork?

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your artwork, please refer to our Refund Policy for detailed information on our return and exchange procedures. Please note that personalized or custom orders may be subject to different policies, as outlined in our policy.

  1. How is the artwork packaged for shipping?

We take great care in packaging your artwork to ensure its safe delivery. Each artwork is securely packaged and protected using industry-standard packaging materials. This includes appropriate protective layers, such as acid-free tissue paper and sturdy packaging tubes or boxes, depending on the size and nature of the artwork.

  1. Can I request a custom size or a personalized print?

Yes, we understand that you may have specific preferences or requirements for your artwork. We offer custom sizing and personalized print options for select artworks. Please contact our customer support team or refer to the product description for more information on custom orders and personalized prints.

  1. Are the prints limited edition?

Yes, many of our fine art photography prints are offered in limited editions to maintain their exclusivity and value. The availability of limited edition prints may vary depending on the artwork. Please refer to the product description or contact our customer support team for more details on the edition size and availability.

  1. Can I license or use your artwork for commercial purposes?

The artworks available on Pavilion Fine Arts are intended for personal enjoyment and private display. Unauthorized use, reproduction, or distribution of the artwork for commercial purposes is strictly prohibited without the express written permission of Pavilion Fine Arts or the respective artist. If you are interested in licensing or commercial usage, please contact our customer support team to discuss further.

  1. Do you offer framing services?

We do offer framing services. The artworks are sold with or without frame.  We provide multiple framing options, allowing you to choose a framing option that best suits your preferences and decor. We recommend conferring with our art consultants for framing options on your particular artwork.

  1. I have a question that is not listed here. How can I contact you?

If you have a question or inquiry that is not addressed in our FAQ section, please feel free to contact our customer support team. You can reach us through the contact information provided on our website, and we will be happy to assist you with any further inquiries you may have.

Thank you for visiting Pavilion Fine Arts. We hope these FAQ answers have been helpful to you.