Refund Policy

Thank you for choosing Pavilion Fine Arts for your fine art photography needs. We strive to provide you with the highest quality products and services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website.

  1. Eligibility for Refunds

1.1 Damaged or Defective Products: If you receive a damaged or defective product, we will gladly offer a refund. Please contact our customer support within seven (7) days of receiving the product and provide detailed information about the issue. We may require you to provide supporting evidence such as photographs to assess the damage or defect.

1.2 Dissatisfaction with Product Quality: We take great pride in our fine art photography products and aim for your complete satisfaction. If you are dissatisfied with the quality of the product you received, please contact our customer support within seven (7) days of receiving the product. We may request additional information or evidence to assess your claim.

  1. Non-Eligible Situations for Refunds

2.1 Change of Mind: Refunds will not be issued for products if you simply change your mind or decide you no longer want the item.

2.2 Custom Orders: Customized or personalized orders, including commissioned artworks or prints, are not eligible for refunds unless there is a manufacturing defect or damage during shipping.

  1. Refund Process

3.1 Contact Customer Support: To initiate the refund process, please contact our customer support team through our website or by email. Provide them with your order details, including the order number and a description of the issue.

3.2 Return Authorization: In cases where a refund is deemed appropriate, our customer support team will provide you with a return authorization and instructions for returning the product, if necessary. Please ensure that the item is securely packaged to prevent further damage during transit.

3.3 Return Shipping: If the return of the product is required, you will be responsible for the shipping costs, unless otherwise specified by our customer support team.

3.4 Refund Issuance: Once we receive the returned product and confirm its eligibility for a refund, we will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase.

  1. Partial Refunds

In some cases, we may offer a partial refund for products that are damaged or defective but can still be used or enjoyed to some extent. The amount of the partial refund will be determined based on the severity of the damage or defect.

  1. Modifications to the Refund Policy

Pavilion Fine Arts reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.

If you have any further questions or need clarification regarding our refund policy, please don't hesitate to contact our customer support team.